Effective date: 15 October 2025

These Registration Terms and Conditions (“Terms”) govern all registrations for, and participation in, any program, course, workshop, seminar, trip, tour, or related service organized, conducted, coordinated, or run by EduPro Learning LLP (the “Company”, “we”, “us”, “our”). By submitting a registration, paying any amount towards a program, or attending any part of a
program, the customer (“Customer”, “you”, “your”) agrees to be bound by these Terms.

If the Participant is under 18 years old, the registering parent or legal guardian (“Parent/Guardian”) is the contracting party, enters into the Contract on behalf of the Participant, and is jointly and severally liable for all obligations under the Contract.
 

1 Definitions

    1.1  “Business Day” means a day (other than Saturday, Sunday, or public holiday) in Singapore.
    1.2  “Commencement Date” means the first scheduled day of the Program as stated in the Registration Confirmation.
    1.3  “Contract” means the agreement between the Customer and the Company comprising these Terms and the       

            Registration Confirmation.
    1.4   “Deposit” means the minimum upfront payment specified in clause 3.3.
    1.5   “Participant” means the individual attending the Program.
    1.6  “PDPA” means the Personal Data Protection Act 2012 (SG).
    1.7.  “Program” means any program, course, workshop, seminar, trip, tour, or related arrangement provided by the 

            Company.
    1.8   “Program Fee” means the total fee payable for the Program, exclude GST and third-party charges unless expressly 

             stated otherwise.
    1.9    “Registration Confirmation” means the Company’s written confirmation of the Customer’s registration for a Program.

    2.0.  “Third Party Supplier” means any transport company, hotel, venue or other third party providing any component of 

            the Program.

2 Contract Formation and Priority

    2.1  A binding Contract is formed only when the Company issues a Registration Confirmation. Receipt of a Deposit alone 

            does not oblige the Company to accept a registration.

    2.2  If there is any inconsistency, the Registration Confirmation prevails over these Terms, and these Terms prevail over

            any brochure or marketing material.
    2.3  These Terms apply to all Programs unless otherwise stated in the Registration Confirmation..

3. Registrations and Payments
 

    3.1  All registrations are on a first-come, first-served basis and subject to availability.
    3.2  Prices published prior to Registration Confirmation may be adjusted to reflect changes in taxes, surcharges, fuel, 

            currency, or supplier costs. Unless otherwise stated, all amounts are in Singapore Dollars and exclude GST (if 

            applicable).
    3.3  The balance of the Program Fee is due no later than 14 calendar days before the 

            Commencement Date.
    3.4   Default. If any amount is not paid when due, the Company may, at its discretion: (a) suspend or refuse performance; 

            (b) cancel the Contract; and/or (c) forfeit the Deposit.
    3.5   Payment Methods. Payment may be made by PayNow, bank transfer, or credit card. A processing fee of up to 5% 

            may be charged for credit card payments; no GST is charged on this fee.

4. Changes, Cancellations, and No-Show by Customer

    4.1  Cancellations must be submitted in writing via email to the address stated in the Registration Confirmation and take  

            effect when acknowledged by the Company in writing. If acknowledgement is not received within 2 Business Days,  

            you must contact us; the effective date will be when your email is received by our mail server.
    4.2  Cancellation Fees (per Participant):
             • 41 days or more before Commencement Date: Nil (full refund of Program Fee paid)
             • 16 to 40 days before Commencement Date: 50% of the Deposit
             • 15 days or fewer before Commencement Date, or No-show: 100% of the Program Fee

    4.3   No-show. Failure to check in, depart, or attend as scheduled is treated as a cancellation within 15 days.

    4.4   Material Changes. Any material change requested by you (including change of dates, Program or Participant name) 

             may be treated as a cancellation and rebooking at the Company’s discretion, and the above cancellation fees may 

             apply.

    4.5   Third Party Supplier Terms. For services/components supplied by Third Party Suppliers (e.g., hotel), their 

             change/cancellation policies apply in addition to the above, together with a Company handling fee of S$100 per 

             Participant per affected item.
    4.6   Visa Refusal. Visa refusal is treated as a Customer cancellation unless directly caused by the Company’s error.

5. Amendments Requested by Customer

    5.1   Amendments excluding Program dates: S$100 per Participant per amendment, subject to availability and the 

             Company’s confirmation.

    5.2   Program date amendments: subject to clause 4 (may be treated as cancellation + rebooking).
 

6. Changes and Cancellations by the Company
 

    6.1   The Company may vary itineraries, accommodation, or schedules at any time due to operational requirements, 

             safety, supplier availability, or a Force Majeure Event, using reasonable endeavours to provide a comparable 

             alternative where practicable.

    6.2   The Company may cancel a Program prior to Commencement Date for any reason including insufficient 

             participation, supplier failure, or a Force Majeure Event. Where cancellation occurs, the Company may offer 

             alternatives. If you do not accept an alternative, the Company will refund amounts paid for the cancelled Program,   

             less any irrecoverable Third Party Supplier costs.
    6.3   The Company is not liable for incidental or consequential losses (e.g., travel time, leave, visas) arising from 

            variations or cancellations, subject to clause 16.2.

7. Inclusions and Exclusions

    7.1   Inclusions. The Registration Confirmation will specify inclusions. Unless stated otherwise, Programs with 

             accommodation are based on twin-sharing; single room requests are subject to availability and a single supplement 

             payable upon confirmation.

    7.2   Exclusions. Unless expressly included, Program Fees exclude visa fees, room service, beverages, laundry, travel 

             insurance, gratuities, porterage, tips, personal expenses, and any other unspecified items.
 

8. Accommodation
 

    8.1   If the stipulated accommodation is unavailable, the Company may provide reasonably comparable or higher-

             standard accommodation at no additional cost; no refund is payable for such substitution.

    8.2   Single rooms are subject to feasibility and availability; the applicable single supplement is payable upon confirmation

             and may be dynamically priced.

9 Travel Insurance (Mandatory)
 

    9.1   Travel insurance covering at least medical expenses, COVID-19 coverage, personal accident, baggage 

              loss/damage, trip cancellation/curtailment, and emergency evacuation/repatriation is mandatory and a condition of 

              participation.

    9.2   You must provide proof of coverage no later than 14 calendar days before the Commencement Date. Failure to 

              provide proof may result in cancellation treated as a Customer cancellation within 15 days (clause 4.2).

10. Meals and Dietary Requirements
 

    10.1  Meals included are as stated in the itinerary/Registration Confirmation.

    10.2  The Company will use reasonable endeavours to accommodate pre-notified dietary requirements but does not 

              guarantee availability at all venues.

11. Special Requests
 

    11.1  Any special requests (e.g., adjoining rooms, specific room types, dietary needs) must be communicated at 

              registration.

    11.2  Special requests do not form part of the Contract unless expressly confirmed in writing as “Guaranteed” by the 

              Company.

12. Travel Documents, Visas, and Permits

    12.1  You are responsible for ensuring that each Participant holds a valid passport with at least six (6) months’ validity 

              from the scheduled return date and sufficient blank facing pages, and for obtaining all required visas, permits, and 

              health/vaccination certificates.

    12.2  Different consulates require varying processing times for visas; you should check requirements at least two (2) 

              months before the Commencement Date.

    12.3  Where applicable, you are responsible for obtaining exit permits (including MINDEF exit permits).

    12.4  You shall indemnify the Company for any fines, penalties, liabilities, or expenses arising from your failure to hold 

              required documents or comply with immigration, customs, or health regulations.

13. Extensions and Deviations

    13.1  Any extension of stay or deviation from the group itinerary is at your own cost and risk. You are responsible for 

              arranging accommodation and confirmed return travel outside the Program.
 

14. Conduct, Safety, and Seat Rotation

    14.1  For operational fairness, you may be requested to rotate seats on coaches or other land transport.

    14.2  You must comply with all safety instructions, laws, venue rules, and reasonable directions from the Company or its 

              representatives.

    14.3  The Company may remove any Participant whose conduct is unsafe, unlawful, disruptive, or detrimental to others. 

              No refund is due in such circumstances and you are responsible for all associated costs (including early return 

              travel and supervision).
 

15. Force Majeure

    15.1  A Force Majeure Event means an event beyond the reasonable control of the Company, including acts of God, 

              natural disasters, epidemics/pandemics and related governmental measures, public health emergencies, war, 

              terrorism, civil commotion, labour disputes, industrial actions, acts or orders of authorities, changes in laws, 

              supplier insolvency or failure, utility or system failures, severe weather, and similar events.

    15.2  If a Force Majeure Event prevents, hinders, or delays performance, the company may suspend, vary, or cancel the 

              Program (or any part). The company will use reasonable endeavours to provide an alternative of comparable value 

              where practicable. Otherwise, refunds are limited to amounts the Company is able to recover from Third Party 

              Suppliers, less reasonable administrative costs.   

16. Liability

    16.1  The Company acts as organizer and/or agent for Third Party Suppliers. Third Party Supplier services are subject to 

              their terms and conditions.

    16.2  Limitation. To the maximum extent permitted by law, the Company’s total aggregate liability arising out of or in 

              connection with the Program and the Contract (whether in contract, tort including negligence, statute, or otherwise) 

              shall not exceed the Program Fee actually paid to the Company for the affected Participant(s).

    16.3  Exclusions. To the maximum extent permitted by law, the Company is not liable for any indirect, incidental, special, 

              punitive, or consequential loss; loss of enjoyment; loss of profits; or wasted expenditure.

    16.4  Carve-outs. Nothing in these Terms excludes or limits liability for personal injury caused by negligence, fraud or 

              fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited under Singapore law.
              Indemnity. You agree to indemnify the Company against losses arising from your or the Participant’s breach of the 

              Contract or misconduct.
 

17. Personal Data (PDPA)

    17.1  The Company collects, uses, discloses, and processes Personal Data in accordance with the PDPA and its Privacy 

              Notice available at: www.eduprolearn.com/Privacy-Policy.

    17.2  By registering, you consent on your own behalf and (where applicable) on behalf of the Participant to the 

              processing of Personal data for purposes including Program administration, safety and emergency contact,

              travel arrangements and bookings (including overseas transfers to Third Party Suppliers as reasonably

              required), compliance with legal obligations, customer support, and with consent marketing.

    17.3  You may request access to or correction of Personal Data, or withdraw consent (subject to legal/contractual 

              restrictions) by contacting our Data Protection Officer at support@eduprolearn.com.

    17.4  If you provide Personal Data of any third party (e.g., Participant, emergency contact), you represent that you have 

              obtained their consent for such provision and processing.

18. Complaints and Claims

    18.1  Please submit complaints in writing to customer-service@eduprolearn.com within fourteen (14) days from the last 

              day of the Program, together with supporting evidence.

    18.2  Failure to notify within this period may prejudice our ability to investigate and may delay response and/or resolution.

19. Notices

    19.1  Notices under the Contract must be in writing and sent by email to the addresses specified in the Registration 

              Confirmation (or updated by notice).

    19.2  Notices are deemed received when sent, except if sent outside 9:00–18:00 Singapore time on a Business Day, in 

              which case on the next Business Day.
 

20. General

    20.1  Entire Agreement. The Contract constitutes the entire agreement and supersedes all prior understandings. You 

              acknowledge not relying on statements not set out in the Contract.

    20.2  Variations. No variation is binding unless in writing and signed by a Management Executive of the Company. No 

              employee or agent is authorized to bind the Company otherwise.

    20.3  Severability. If any provision is held invalid or unenforceable, the remainder remains in full force.

    20.4  Assignment. You may not assign or transfer the Contract without the Company’s prior written consent. The 

              Company may assign or novate the Contract to an affiliate or in connection with reorganisation.

    20.5  Waiver. No failure or delay to exercise any right operates as a waiver.

    20.6  Governing Law and Jurisdiction. The Contract is governed by Singapore law. The parties submit to the exclusive 

               jurisdiction of the Singapore courts.

21. Formatting and Housekeeping

    21.1  Numbering. Clause numbering and headings are for convenience only and do not affect interpretation.
 

Company details: EduPro Learning LLP | UEN: T24LL0479G | Registered address: 22 Sin Ming Lane #06-76 Midview City Singapore 573969